Customers/Buyers FAQ

FAQs about Orders and Deliveries in Lockdown after 17th May

We have started accepting pre-paid orders on most products sold on and will be delivering them in Orange and Green zones, in accordance with the Central and respective State Government guidelines.

1. Are you delivering non-essentials from May 17 in all (green, orange and red) zones?

We’re excited to let you know that as per the latest government guidelines, we have started accepting pre-paid orders on most products sold on and will be delivering them in Orange and Green zones, in accordance with the Central and respective State Government guidelines. Dispatches for prepaid orders will start from 17th.  Deliveries to red zone will start once the guidelines for same are declared by the respective Governments, currently the same is prohibited.

2. When will Cash on Delivery services resume?

To maintain social distancing, courier partners have temporarily suspended Cash-on-Delivery option to avoid cash exchange during delivery, hence we have stopped taking such orders currently.

3. What about my pending non-essential prepaid order? When will I receive it?

Based on the latest Govt. guidelines, we have started processing existing orders containing non-essential items to locations falling under Green/Orange zones. You will be notified via email and on the website once orders are processed.

4. I have already placed order, but it is showing a long delivery date?

We are gearing up our operations to start delivering all products to Green/Orange zones following the Central and respective State Government guidelines. Hence, deliveries may take longer than usual. We appreciate your patience in this regard.

5. Why I am not getting any update from support?

As the allowed staff strength is low, hence the support is going to be lower than usual till the business is completely resumed. We appreciate your patience in this regard.

How do I checkout once I have built my shopping cart?

In order to proceed for checkout,

  1. you have to click the PLACE ORDER button on the right sidebar or at the bottom of the cart.
  2. You will be prompted to provide your email id and password (if already a registered user). Click the PROCEED TO STEP 2 button.
  3. On the next screen provide your details carefully and click the PAY NOW button.
  4. On the next screen, you have to select your preferred mode of payment. You will be redirected to the selected payment page.
  5. Fill up the details and make the payment. You will be redirected back to our website response page with success or failure message. If payment is successful please note down the order id and the expected delivery dates.

Why can’t I log in to my customer account?

Be absolutely sure you have an account online. Use the correct password and login ID. You must register yourself! CREATE AN ACCOUNT

If you have placed an order with us, the account is created automatically and the credentials are sent to your provided email id. The same mail also contains the account activation link. You have to click that link to activate your account otherwise you will not be able to log in to your account. The same applies if you have just created the account using the registration form.

How do I calculate the cost of International Shipping Charges and place overseas order?

The shipping rates are calculated using the weight and dimension of the package. If you would like to know what the shipping charges would be for an order

  • simply send the list of items you want to buy along with your delivery location, to our WhatsApp number 9999551505 or email to
  • Our agent will send you the estimate along with the shipping charges.
  • On your confirmation, he will send you the Paypal payment link.
  • On payment confirmation, your order will be created and dispatched in due course.

When will I receive my order?

For standard ground shipping within India, please allow 7–13 business days for delivery. We do provide express delivery options if you need your parts faster.

For International deliveries requiring customs paperwork may experience a delay for processing. We do not guarantee shipping delivery dates. The following are approximations:


Standard Urban Delivery – 7-13 Business Days

Standard Rural Delivery – 11-18 Business Days

Express Delivery — 2–4 Business Days


International EMS — Minimum of 14 business days

Why I received my order partially?

Ocassionaly we send parts in multiple shipments. If you have received the items partially then probibility is that you will receive the  order in multiple shipments. Following are the cases when we make multiple parcel dispatches:

  • If we are unable to send any/some of the item/s from the order. In such cases we dispatch all the available items and mark the order as partially dispatched. Rest of the items are dispatched asap on availibility or refunded in case of non availibility after 6 days.
  • If your order contains bulky parts with good difference in sizes.
  • If your order contains both heavy as well as fragile body or glass parts.
  • If your order contains Stickers along other small sized spare parts.
  • If total weight is above the max allowed by specific courier company.

How can I check if my order has shipped?

You can check the status of your order quickly through our online order tracker. Just enter your order number and registered email in the appropriate fields. It’s that easy! When visiting our home page you will find the “order status” link at the top right Login Menu of our web page.

Where To Contact For Payment Issues?

In case of payment issues plz send an email or Whatsapp message with all the available details like transaction date,time, transaction id, order id, registered email, payment confirmation message from payment gateway or bank.

email to:

Whatsapp: 9999551505/9811281505

Returning Windshields and Body Parts

Body parts and Windshields once mounted cannot be returned. Such parts must be in like new condition with no evidence of wear or mount marks. Be careful to check fitment before mounting your new windshield.

Returning Seats

Seats, once mounted, cannot be returned. Returned seats must be in like-new condition with no evidence of wear or mount marks. Be careful to check fitment before mounting your new seat.When checking fitment of the seat, place a cloth under the seat, do not bolt down the seat. Carefully set the seat on the bike to check fitment.

Returning Multiple Items

When returning multiple parts please make sure that they are individually wrapped to protect them against damages and scratches. Use as much of the original packaging as possible. If you are packaging heavy items in the same box as the large plastic item, please secure the items in a way to prevent the larger item from being damaged. Do not leave any parts out. If you do your return will not be processed. This is very important when returning a kit of any kind.

Do I need an RMA to process a return or do I need to contact customer service first?

Safexbikes Motorcycle Superstore, Needs an RMA to be initiated from your account or by sending an email to In both cases, we do recommend you contact us if your return meets one of the following conditions:

  • The item is defective or damaged.
  • The item was sent to you in error.
  • The item has been used in any way.
  • The item has the return or warranty policies.

What is the return policy?

Returns must be made within 30 days of the invoice date. All returns must be in re-sellable or like-new condition. Only Defective parts or parts sent to you in error will be exchanged or refunded in full. Other warranty and exclusions apply.

Important Information

  1. Package the returned items properly. When shipping merchandise back to us please wrap the items, place in a sturdy box, and secure with tape. Do not leave items loose in the box. Parts that are scratched or damaged during shipment due to inadequate packaging will not be accepted.
  2. Include the completed return form with your return. Outline the part number you are sending back, why you are sending it back, and whether you would like a refund or an exchange. If choosing an exchange, please mark the part number you would like to exchange for on the Explanation Line.
  3. All returns must be sent pre-paid.
  4. Note: The cost of return shipping will be deducted from your credit or refund. We reserve the right to refuse any exceptions. For defective parts or ones sent in error, return shipping charges will be refunded in full.
  5. Send all returns to SZ Motorcycle Industries, Plot No. 2, Mohit Nagar, Old Palam Road, Dwarka Sector 16B, New Delhi – 110075.
  6. We cannot accept returns on made to order or special ordered or as-is parts. No returns will be accepted, in case of a change in mind.