A knowledge base is a library of information about your product or service it helps customers and employees to find answers to solve problems on their own.
If done right, a good knowledge base can scale out your customer support program while improving the overall customer experience. Which further leads to increase in loyalty and increases sales.
For employees it is a single location to pull information regarding workflow processes. this can lead to increase in efficiency and productivity.
Benefits of sharing knowledge through knowledge base:
- make the organisations best problem solving experiences reusable
- enable better and faster decision making
- stimulate Innovation and growth
- improve information delivery to customers
- reduce the loss of know how
Our goal of creating an effective knowledge base is to turn novices into experts.w
What topics to cover?
- Do it yourself DIY guides and videos
Eg. how to clean a spark plug? - Latest accessories, gadgets, techs, riding gear related articles.
example Why motorcyclist love 360 degree detachable helmet cameras? - Product reviews
example the 10 best motorcycle helmets of 2018 or top 10 helmet brands - General and technical knowledge related to a product
example how to choose a helmet size according to one’s head fit. - Educational articles telling about our portal its processes and other business information
example how to initiate a refund - Blog articles to keep customers informed, about the latest happenings, changes, events and launches
- Our story the history, the vision and the growth.
- Our products and business model
announcements sale, campaigns, contests et cetera. - Something fun related to riding and motorcycles.
- Developments in industry